SHIPPING POLICY

All our products are handmade here in Nashville, TN. Please allow 3-5 business days for your order to ship and update in the system, though we always try to have them shipped as quickly as possible! If you need to rush your order for any reason don't hesitate to reach out and we will see what we can do for you! If for any reason an item in your order is out of stock, or no longer available, we will be in touch with the email address associated with the original order so we can process a refund or substitute another product in it's place for you.

RETURN POLICY

First off, we appreciate your order with us! We want to make it as simple as possible to exchange or return your goods. If you would like to process a return or exchange, contact us at help@shopcntry.com within seven (7) days of receiving your order. Here are our policies:

 

APPAREL PRODUCTS
• We will gladly accept returns on all apparel in new and unused condition within seven (7) days of receiving your order.

• We can not accept clothing items that have been washed, worn, stained, etc. If we receive these items in any condition other than new, we have the right to send them back. All goods will be inspected on return. 

• You ship it back to us via carrier of your choice and at your expense.

• Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.

• We’ll ship exchanges back to you at no additional charge via standard USPS. Please allow 3-5 business days for us to process the exchange.

• Sale and clearance items cannot be exchanged or returned. 

• Gifts can be returned for store credit only.

 

BEARD, SOAP & CANDLE PRODUCTS

• Due to the nature of these products, returns are not accepted. However, if you have a problem with your order please email us and we are happy to discuss possible solutions. 

WHOLESALE INQUIRIES

We would love to partner with your storefront! If you are interested in becoming a retailer of any or all of our CNTRY products we encourage you to reach out to us at help@shopcntry.com. Thank you for your interest and we look forward to hearing from you today!

We also have the ability to offer discounts on bulk orders. Send us an email with the details including the quantity of product you need and we will see what we can do for you!

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